Interactive Project Manager (Singapore)

Paprika Global is a fully integrated, multi-disciplined communications agency with offices in Singapore and KL Malaysia. With a client base spanning Singapore, Malaysia, Hong Kong, Korea, Philippines, Thailand and Indonesia. What we develop, manage and execute for each client is different and unique. Paprika specialises in Healthcare, IT/Tech, Finance, FMCG and F&B industries.

Providing solutions for

• Consultancy

• Branding and Strategy

• Advertising communications (ATL and BTL)

• Digital planning, development and creative executions

• Engagement and Activation (Digital and offline)

Though what we do for our clients actually covers a wider communications spectrum than just our core services.

As part of our expansion we are currently looking for talented team players to be part of our Paprika family.

Summary

Primary Roles:

• Plan the workflow for Digital projects/tasks/modules

• Managing teams, resourcing, deliverables, budgets, and clients during projects

• Monitor deliverables & Review the quality of work and manage client expectations

• Alert the internal team to adjust the Digital strategy when new information is available

The IPM supervises the production of multiple cross-platform projects and related production management, quality assurance and developer teams.  This entails active involvement through all phases of development, including: pre-production, production, alpha, beta; schedule maintenance, staffing decisions, and milestone reviews and payments.

The IPM works with the Director of IT and Director of Business Development to facilitate inter-team communications, manage staff/resource allocations, and establish the Interactive department’s strategic plan.

The IPM liaises directly with the client throughout the project and alerts the internal team to adjust the communications strategy when new information is available.

PRIMARY RESPONSIBILITIES

• Planning the workflow for Digital projects. This requires a keen understanding of the project objectives and the ability to define the project attributes such as audience, message, medium, budget and outcome.

  Example: Client XYZ requires task ABC to be done. Through a process of discovery and refinement with the client, produce a project proposal that explains how the objectives will be met AND a project brief that explains the project attributes to team members.
• Developing proposals and communicating concepts and ideas to clients with the objective of obtaining client’s buy-in and setting expectations for deliverables.

  Remarks: The most common form of miscommunication occurs when expectations and assumptions are misaligned. What is meant and what is communicated differs or the higher occurrence of misinterpretation due to pre-conceived notions. This misalignment can occur between clients or internal staff. To minimise miscommunications, use tools in the form of proposals (high level concepts), functional specification (detailed descriptions – planning stage), technical & user manuals (post delivery), Work-in-Progress & Review notes help ensure consistency. Think of them as a process of documented checks and reminders.
  
  

• Monitoring the development process to ensure that the project brief is being followed. The IPM has to work with the team to ensure correct, quality work and delivery to the agreed schedule and deliverables.

  Remarks: Changes, deviations, scope creep, and work around are common. The process of monitoring ensures that the project remains on the right course. A thorough review and analysis of design docs is crucial in the latter stages of planning especially on application development projects.
• Perform regular due diligence and guide the Producer in ensuring the integrity of the production plan as well as providing Leadership to the team.

• Liaising with the client in the absence of the Directors or Accounts Servicing staff and ensuring that any requests from the client are immediately communicated to the relevant individual.

 

SECONDARY RESPONSIBILITIES

• Responsible for developing a co-operative and positive team attitude between project participants (Creative, Accounts Servicing, Production, Client). This includes the liaising with various department heads to set or refine processes

• Responsible for setting the Tasks/Project Allocation for the Interactive team.

• Ensuring milestones are met, and arranging additional resources where necessary to meet targets. Bringing any prospective delays to the attention to the Directors with proposed solutions.

• Working with the Director of Business Development and Accounts Services to prioritise tasks and deliverables.

• Determine structure and role of support teams (Q/A, etc) & working with Account Managers:

  • To QA the work throughout each stage of production.

  • On organising, prioritising and re-working tasks and bugs highlighted by internal and external QA teams in a timely and methodical manner.

• Responsible for suggesting Software, Tools and Hardware upgrade purchase recommendations to the Director of IT that would offer either quality or time saving

• Analyze and employ new developer solutions

• Manage major technology investments, including finding ways to reuse, extend, or license existing technologies.

• Study appropriate genres, competition and available talent to have insight into future scenarios.

• Assist the Director of IT to mentor and manage the Interactive team; oversee staffing of production teams, including hiring, maintaining and firing talent.

• Assist the Director of IT in the training and assessment of staff

• Review the team’s performance during and post development and production cycles.

• Develop the team’s interdepartmental and interdisciplinary skills.

• Ensure the development of individuals and assist them with their career paths.

• Mentor key talent.

 

QUALIFICATIONS & BACKGROUND

• At least 3 Years in the Interactive or Multimedia industry.

• Primary skills: Managing teams, resourcing, deliverables, budgets, and clients.

• Secondary skills: Planning and strategizing Interactive projects.

• Soft skills: Able to take charge with firm assertiveness, present effectively and own client relationships.

• Must have a working knowledge of all aspects of interactive production (management, planning, scheduling, budgeting, staffing, developer screening and selection, programming/technology, design, art, audio, video, Localizations, QA).

Interested parties to email updated resume to careers@paprikaglobal.com

Please note email title format “RESUME: <Job title applying for> / <Your Name>”

Include in email a summary of yourself, no longer than 50 words.

Resume should include the following: updated work experience, contact info, references, current and expected salary and commencement availability.

We regret that only shortlisted candidates will be notified, but we thank you for your interest.